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  • If I do win, how am I contacted?
    When you sign up to Xclusiv Members you’ll provide your contact details, these are what are used to contact you and if you are the lucky winner you’ll be contacted within 24 hours of the giveaway drawing time!
  • How does shipping work?
    We ship our products using Australia Post and ship WORLDWIDE with orders being shipped every FRIDAY. ​ We charge a flat rate for all our postage, which is calculated by the postage type you select, standard or express, and the location the order is being sent.
  • How do I know I'm in the draw?
    After your purchase, you’ll receive a welcome email. If they are not in your inbox you can always check the junk or promotions tab in your email client.
  • How do I contact Xclusiv Gaming
    If you'd like to contact us, click the link below
  • How are the draws completed? How can I ensure I'm in the draw?
    We are using a purpose-built winner system that will be drawn live for you to see!
  • Can anyone in Australia or Wolrdwide enter?
    Yes! This is not only for Australia, but also worldwide!

SHIPPING POLICY

 

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​We ship our products using Australia Post and ship WORLDWIDE.

 

We charge a flat rate for all our postage, which is calculated by the postage type you select, standard or express, and the location the order is being sent.

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Xclusiv Gaming will make 1 delivery attempt at the delivery address provided on your order.

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If the order is shipped and the customer used an incorrect address on the order or the delivery was missed by the recipient and the parcel is returned to us there maybe additional shipping fees maybe apply for further delivery attempts.​​

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​RIP N SHIP - Shipping

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Shipping for our 'RIP N SHIP' operates on a 7day cycle, Friday to Friday and is only to be used if participating in our Tiktok, Youtube and Twitch livestreams.

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This means, you pay postage on your first order and then use 'I've paid shipping for the week' for every order thereafter to combined all your orders together in the same parcel for the week.

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Any 'sealed product' orders you place will be combined with the live stream orders and posted on Fridays, unless additional postage is paid for the next-day dispatch, as per 'sealed product - shipping' below.

 

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SEALED PRODUCT - Shipping

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Shipping for any 'sealed product' is eligible for our next-day dispatch, provided postage has been paid on the order and 'please send sealed' is added in the note section at checkout to help us separate it from Rip N Ship orders.​​

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If no shipping has been paid and you have Rip N Ship orders, we will add the sealed product to your Rip N Ship orders and ship on the Friday.

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If you dont have and any orders for the Rip N Ship and didnt pay the shipping for your order, Xclusiv Gaming will contact you to arrange shipping or your order maybe cancelled if contact was unsuccessful.

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Shipping Estimates

We process and ship orders every FRIDAY.

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We use Australia Post and their estimates for deliveries within Australia, which are as follows -

- For Standard Postage, shipping times are estimated to arrive between 2-6 business days.

- For Express Postage, shipping times are estimated to arrive between 1-3 business days.

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Estimates for deliveries outside Australia are as follows

 - For Standard Postage, shipping times are estimated 14+ business days.

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Postal Insurance

All parcels are sent out without insurance, if you would like insurance on your order, which we recommend for parcels of higher value, please contact us to arrange a quote. 

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